Show reviews that mention
heartland water warranty dealer slide trailer service camper issues problems
Filter review
New Reviewer
Explore video interviews
Update by user Jan 05, 2019

too steamed to answer

Original review posted by user Jan 04, 2019
Bought the Heartland RD210 year 2019 brand new in cash plus extended warranty. Took showers for two months and floor flooded. Opened access door to see water standing about 5 inches high between floor and subfloor. Drain fitting was forced in...
View full review
View full review
5 comments
#2014408

The fresh water tank started to leak on our older heartland 5th wheel. I called heartland customer service and in the fall of 2020 and ordered a new tank.

Due to covid and health reasons I was not able to put the fresh water tank in until spring 2021. I should have checked the tank when I received it. the tank was built and shipped without a fill connection! I even have the build print that heartland sent me that clearly shows the tank should have one!

I've been in contact with heartland customer service and they keep saying they are trying to figure out what happened, but after 3 weeks and several emails and calls to them my issue is not resolved. as a matter of fact, they have avoided my last 2 calls and 3 emails. This tank came packaged with materials that had heartlands name on it so they had to receive it from their supplier and repackaged the tank. I guess heartland lacks incoming inspections skills.

what has happened to this company?

I paid for and received a tank that is worthless to me. I thought they used to be top at the top of the game?

View more comments
Featured
ID
#1441023 Review #1441023 is a subjective opinion of poster.
Product
2019 Heartland Rvs Pioneer Rd210 Rv
Reason of review
Damaged or defective
Loss
$1500
Most helpful review
Heartland Rvs - Heartland Sucks. Quality is LOW End; Service is Worst
Heartland Rvs - Heartland Sucks. Quality is LOW End; Service is Worst
Heartland Rvs - Heartland Sucks. Quality is LOW End; Service is Worst
Heartland Rvs - Heartland Sucks. Quality is LOW End; Service is Worst
Heartland Rvs - Heartland Sucks. Quality is LOW End; Service is Worst
Heartland Rvs - Heartland Sucks. Quality is LOW End; Service is Worst
We have had our new "luxury" 5th wheel for 4 years and have had over 40 issues. It has gone back to Indiana to the factory 3 out of the 4 years and each time came back not fixed and damaged. We have scratches and gouges in millwork and doors. We have grease on mattress...
View full review
View full review
7 comments
#2021670

I also just bought a Luxury Heartland 5th wheel and have had nothing but recalls and headaches. Failure after failure.

Broken promises after broken promises. The dealer saying it’s heartland and visa versa.

View more comments
ID
#1025311 Review #1025311 is a subjective opinion of poster.
Product
2012 Heartland Rvs Big Country Rv
Cons
  • Poor quality
  • Arrogance
  • Incompetent mechanics
Reason of review
Bad quality
Loss
$20000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The RVs they sell is crap

I talked my stepson into buying one, I ever cosigned for it. They won't honor the warranty and they kept referring back to camping world which was totally useless. The RV is only 1 and 1/2 years old and its coming apart. We started having trouble as soon as he picked it up, the floor was warped,the slideout kept pulling up the tile,the shower had a leak and the commode leaked into the underpinning. They kept blaming each other as far as fixing the problem. The RV is not liveable because of all the mold. I have been in business for 31 years and I have never treated my customers like these people do. I would never recommend either one of these places to purchase a rv. ba

User's recommendation: Don't buy its junk.

View full review
ID
#2593584 Review #2593584 is a subjective opinion of poster.
Location
Elkhart, Indiana
Cons
  • Heatland not backing their warranty
  • Workmanship
  • Poorly bonded flooring
Preferred solution
Full refund
New Reviewer

Question about refrigerator.

Lightning storm. Refrigerator was the only appliance that shut off. Will not come back on. Xxzzzzzzz
View full review
ID
#2587979 Review #2587979 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
As POA for my elderly, disabled, retired Navy Vet father in law, I purchased a 2021 Heartland Pioneer RD210. This was due to him needing to come live with us for his own safety. The sales person actually traveled to where he currently lived which was 4 hours away to...
View full review
View full review
ID
#2568794 Review #2568794 is a subjective opinion of poster.
Location
Mcminnville, Oregon
Loss
$27000
Preferred solution
Full refund

So many things that need to be fix

Need to be replaced its a lemon having to mean problems with the camper I bought it in Feb it went to the shop 4 times and still not fix
View full review
ID
#2557263 Review #2557263 is a subjective opinion of poster.
Location
New Iberia, Louisiana
New Reviewer

Leveling system

Leveling system is not working it just clicks when we hit the button And we are unable to get it working
View full review
ID
#2541764 Review #2541764 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Heartland Rvs - Poor service or should i say no service
Heartland Rvs - Poor service or should i say no service
Heartland Rvs - Poor service or should i say no service
I bought a new 2017 heartland edge toy hauler. The first time we took it out on our test run the 6 point level system didn't work, the gray water tank had *** in it and water filled up the cover on the under belly and leaked everywhere the beds in the back were not...
View full review
View full review
ID
#2524452 Review #2524452 is a subjective opinion of poster.
Cons
  • Extremely poor quality of workmanship and assembly
  • Service reliablity
  • Need to re-work their warranty program on new rvs
Preferred solution
I WOULD LIKE IT FIXED AND TO NOT BE IGNORED

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Had nothing but issues from the time we took it home, small things now it has gotten extremely bad from rain coming in the bedroom slide and kitchen and has been in the shop at Dixie Rv in Hammond for a total of 7 mts. and we only got to use it a total of 4 times , and...
View full review
View full review
ID
#2484896 Review #2484896 is a subjective opinion of poster.
Location
Tonganoxie, Kansas
Service
Heartland Rvs Repair
Pros
  • Floorplan
Cons
  • Falling completely apart
Loss
$25000
Preferred solution
Full refund
New Reviewer

Future concerns

Person I was dealing with left the company after months back and forth and promised things never recorded in their notes. Very disturbing as we are the people that support this company by buying their expensive RVs

User's recommendation: Record your conversations.

View full review
ID
#2470688 Review #2470688 is a subjective opinion of poster.
Product
Floor And Decor Flooring
Loss
$2400
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unwillingness of vendor to replace axles “and tires” under warranty after promising to do so

Heartland Rvs - Unwillingness of vendor to replace axles “and tires” under warranty after promising to do so
Heartland Rvs - Unwillingness of vendor to replace axles “and tires” under warranty after promising to do so
Heartland Rvs - Unwillingness of vendor to replace axles “and tires” under warranty after promising to do so
Photos of the tires on one of the rear tandem trailer axle after approximately 5,000 miles of level towing. Photo of the wheels on level ground. Notice the wheels on the second axle at an odd camber. The front axle isn't right either, though not as bad, and its tires are needing to be replaced after 10,000 miles because of uneven wear.

User's recommendation: Don’t buy a Shadow Cruiser or Heartland trailer because of their lousy customer service.

View full review
ID
#2408647 Review #2408647 is a subjective opinion of poster.
Loss
$450
Preferred solution
Pay for the tires as promised in Brandon’s email

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Brandon Fish, Service and Warranty Manager, DRV/Cruiser RV A Division of Heartland RV made a promise/commitment to replace the axles and tires on our Shadow Cruiser trailer under a 1 year warranty. The trailer's Dexter axles were faulty and caused the tires to wear...
View full review
View full review
ID
#2407205 Review #2407205 is a subjective opinion of poster.
Pros
  • Size
  • Floor plan
Cons
  • Poor quality build
  • Lousy customer service
Loss
$450
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I am the disgruntled owner of a 2017 Road Warrior RW 362 toyhauler. Camper is now 3 years old, one year ago I noticed some water damage to my bedroom slide. No love from the insurance company or Heartland, out of pocket cost to repair was $6000. Now here one year later...
View full review
View full review
ID
#2394921 Review #2394921 is a subjective opinion of poster.
Location
Osolo, Indiana
Pros
  • Floor plan of our fifth wheel
Cons
  • Poor quality control
Loss
$26000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Delamination

Heartland Rvs - Delamination
Heartland Rvs - Delamination
Heartland Rvs - Delamination
Heartland Rvs - Delamination
Heartland Rvs - Delamination
Update by user Feb 09, 2021

Have not heard a word from heartland. and like other people that have bought a heartland,,, your screwed, you got it !

sorry about your luck.

They don't care and neither does Holman RV dealership. in Colerain, Ohio.

Original review posted by user Jan 10, 2021
2018 bighorn fifth wheel 5 different locations on it the sides have delamination and a crack.. We have a 5 year extended warranty, but Holman's RV in Cincinnati. says not there problem, Heartland says it is our maintenance issue.. 70 K for a fifth wheel and a warranty. and we are watching our fifth wheel fall apart.

User's recommendation: do not buy a heartland , and be care extended warranties.

View full review
ID
#2374238 Review #2374238 is a subjective opinion of poster.
Product
2018 Heartland Rvs Bighorn Rv
Pros
  • Nice
  • Nice lay outs
Cons
  • Do not stand behind there products
  • Poor quality and warranty repair
  • Have a concern about there products
Loss
$700000
Preferred solution
Full refund
New Reviewer

Furnace problems

Heartland Rvs - Furnace problems
How do I access my furnace 2018 prowler lynx 32Lx
View full review
ID
#2369254 Review #2369254 is a subjective opinion of poster.
Location
Sacramento, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Leaks like many others!

Purchased the camper in October of 2019. Deployed for the military in feb. came back in august to find that my camper had water damage. Made an appt at camping world, but couldnt be seen till November (tried making the appointment in September). Notified heartland about my issues, and they told me they would notate it in my account that these issues were happening inside my warranty. Come to find out, they didnt care... and they were still denying my claims. Heartland is a selfish, quick dollar company. Poor customer service and workmanship. Wish I would have read these reviews prior to my purchase. Now Im stuck for 10 years with an unusable trailer.

User's recommendation: Don’t buy from heartland or camping world.

View full review
1 comment
#1971427

i know your pain

ID
#2328785 Review #2328785 is a subjective opinion of poster.
Product
2018 Heartland Rvs Mallard M185 Rv
Pros
  • Availability
Cons
  • Quality of construction or assembly
  • Customer service thru heartland
  • Heatland not backing their warranty
Loss
$16000
Preferred solution
Full refund

Complaint

My 2019 Hearland 5th wheel has been at a dealership for two months. It is under warranty. Heartland will not authorize the dealership to repair and paint a crack on the exterior fiberglass. Yesterday the dealership said Heartland wants to pull my trailer from California to Heartland headquarters in Indiana to work on it. Heartland thinks there is a problem with the frame and Lipert should pay for the repair.
View full review
ID
#2175717 Review #2175717 is a subjective opinion of poster.
Location
Modesto, California

Brands Related to Heartland Rvs

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article