Heartland Rvs
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too steamed to answer
The fresh water tank started to leak on our older heartland 5th wheel. I called heartland customer service and in the fall of 2020 and ordered a new tank.
Due to covid and health reasons I was not able to put the fresh water tank in until spring 2021. I should have checked the tank when I received it. the tank was built and shipped without a fill connection! I even have the build print that heartland sent me that clearly shows the tank should have one!
I've been in contact with heartland customer service and they keep saying they are trying to figure out what happened, but after 3 weeks and several emails and calls to them my issue is not resolved. as a matter of fact, they have avoided my last 2 calls and 3 emails. This tank came packaged with materials that had heartlands name on it so they had to receive it from their supplier and repackaged the tank. I guess heartland lacks incoming inspections skills.
what has happened to this company?
I paid for and received a tank that is worthless to me. I thought they used to be top at the top of the game?
I also just bought a Luxury Heartland 5th wheel and have had nothing but recalls and headaches. Failure after failure.
Broken promises after broken promises. The dealer saying it’s heartland and visa versa.
- Poor quality
- Arrogance
- Incompetent mechanics
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Verified Reviewer New ReviewerThe RVs they sell is crap
User's recommendation: Don't buy its junk.
- Heatland not backing their warranty
- Workmanship
- Poorly bonded flooring
Question about refrigerator.
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Verified Reviewer New ReviewerSo many things that need to be fix
Leveling system
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Verified Reviewer New Reviewer
- Extremely poor quality of workmanship and assembly
- Service reliablity
- Need to re-work their warranty program on new rvs
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Verified Reviewer New Reviewer- Floorplan
- Falling completely apart
Future concerns
User's recommendation: Record your conversations.
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Verified Reviewer New ReviewerUnwillingness of vendor to replace axles “and tires” under warranty after promising to do so
User's recommendation: Don’t buy a Shadow Cruiser or Heartland trailer because of their lousy customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Size
- Floor plan
- Poor quality build
- Lousy customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Floor plan of our fifth wheel
- Poor quality control
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Verified Reviewer New ReviewerDelamination
Have not heard a word from heartland. and like other people that have bought a heartland,,, your screwed, you got it !
sorry about your luck.
They don't care and neither does Holman RV dealership. in Colerain, Ohio.
User's recommendation: do not buy a heartland , and be care extended warranties.
- Nice
- Nice lay outs
- Do not stand behind there products
- Poor quality and warranty repair
- Have a concern about there products
Furnace problems
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Verified Reviewer New ReviewerLeaks like many others!
User's recommendation: Don’t buy from heartland or camping world.
- Availability
- Quality of construction or assembly
- Customer service thru heartland
- Heatland not backing their warranty
Complaint
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i know your pain